Project Management: We consider PMP methodologies while planning the projects. We involve customer in all the phases. We do pilots and showcase to customer to have common understanding for mass production. We identify various stakeholders while project planning and assign appropriate responsibilities to ensure their support at required intervals. We follow defined escalation mechanism to avoid conflicts between the production and customer point of contact during the project execution.
Our domain and project management experience help us in identifying various Risks during the project initiation. Our managers are well trained on Risk identification, deriving mitigation and contingency plans. This will help us to forecast future issues in advance.
Skill: We have extremely self motivated and dedicated set of IT & GIS Professionals. We give attention to skill up gradation. We encourage our associates to constantly improve their skill as per the market needs. We have internal training program which will enable our resources to meet the customer requirements.
Quality: We have internal tools to monitor individual resource level productivity levels. We give good amount of focus to Quality of the services. We develop custom tools to ensure the project is meeting the Customer requirements. We do paper, automatic and manual Quality control techniques to improve the quality.
Our Quality management system supports our business needs in project planning, execution, control and delivery. We prepare project specific checklist to ensure the good quality at each production phase.
On Time delivery: RITHIKA production team has time-conscious. Our Project Planning and Risk Management approach help us to deliver the products on time. We work systematically as per defined project schedule. Though we focus towards on time delivery; we will not compromise on Quality of the deliverables. We intimate customer if there are any delays in delivery with respect to quality issues.
Reasonable Pricing: Our pricing will be competitive in keeping the international market competition. Our customer will not be charged with any hidden cost. We give best price in the current market.
Client Satisfaction: we are happy to hear from our customer during the various phases of project development. We believe customer feedback can give good insight to understand the customer needs and re-align our self to improve customer satisfaction. We take transactional feedbacks which will help us to serve the customer better. We have proven record that our existing customers are really happy with our services. This is our strength. The indirect indicative is repeat business from the existing clients and reference from existing clients for our new business.
Warranty: we assure warranty on our services. As per mutual agreement we serve customer free of cost on warranty activities within the agreed timelines.
